Business Policies

Business Policies

Who are Phase 3 and how to contact us

Phase 3 provides services and information relating to Human Resources, Payroll and Finance technology.

We have appointed a Head of Quality Assurance and Governance who is responsible for overseeing and auditing Phase 3’s business practices and policies.

If you have any questions relating to these policies please contact or you can write to us at Phase 3 Consulting, Swan Square, 56 Oak Street, Manchester, M4 5JA.

Terms & Conditions for the Supply of Services

This policy outlines the agreed terms & conditions by the client to purchase services. Read our full Terms & Conditions here.

GDPR Policy

This Statement applies to all performance of Phase 3 services by Phase 3 employees in the course of their work. It applies to associate contractors authorised to access client systems or data via Phase 3 systems or network. Read our full GDPR Policy here.

Customer Complaints Policy

At Phase 3 we always aim to deliver a high-quality service to our clients, however we acknowledge that sometimes things go wrong, and you may not be totally satisfied with the service you have received. If you have a complaint or concern about our organisation, or about the service that you have received from Phase 3 we want to hear about it and we will do our best to put it right. Read our full Customer Complaints Policy here.

Modern Slavery Policy

Phase 3 acknowledges responsibility to comply with all principles of the Modern Slavery Act 2015 and will perform due diligence to provide transparency throughout the organisation. Read our full Modern Slavery Policy here.

Customer Charter


At Phase 3 we believe in the importance of strong, respectful relationships with our customers. Our Customer Charter outlines the standards of conduct we expect from within those relationships. We are dedicated to upholding the principles laid out in this document and ask that our customers also adhere to it. By doing so we can build a positive, harmonious relationships that benefit all parties. Read the Customer Charter here.

Our values form the foundations of everything we do at Phase 3. They are the driving force behind our great culture and inform how we act, the decisions we make and how we work with our clients.

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Dedicated expert consultants who specialise in people technology.

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No referral fees, no one pays us to refer clients to them.

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We'll provide consistent, committed professionalism in an open and honest environment.

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We don’t believe in fixed packages - we recognise your differences. Our proposals are all unique.

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Knowledge Sharing

We’ll upskill your inhouse team. We’ll teach them what we know!

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