The Phase 3 company values matter only if our people can translate those values into real, practical ways of working with you. That is why we set out our ethos here together with examples of how you will see those at work.
We apply significant selectivity in those professionals we work with, preferring you meet a high calibre Phase 3 consultant or none at all. Expect often different, expert opinions – talent takes pride in difference. That means we must be confident in explaining options and impact to you, with a problem-solving focus.
Independence let’s Phase 3 stand back, unfettered to focus on maximising your technology investment. We bring external views and overview, based on whole-of-market experience and unbiased perspectives. Our team tell you what can’t be done as well as what can and advise you to buy technology because it’s good for you, not good for our sales! We support for the long term.
Our credibility we evidence with consistent, committed professionalism – you will get to know your named consultancy team. Phase 3 Insights are all about open-ness, explaining what things really mean. You will see the same transparency in clear pricing and materials, which avoid jargon. Scoping both of Consulting and Services are likewise open dialogues – ‘fixed packages’ are suggestions only!
Our business with you is a personal one – get to know us and we will get to know you. Every proposal is different and we believe in the importance of scoping. The Phase 3 team partner with you to review things. Plans change and we know that. We’ll gauge urgency, react quickly and advocate ‘light touch’ methods. As you change systems, we can stick by you if you would like us to.
Phase 3 know that informing you gives us both the best chance of project success! It is understandable that you may aim to work towards self-sufficiency. Join us for events where we share our knowledge. Let us introduce you to other customers who might be relevant to you. Let us create training and coaching plans especially for you – those who upskill your team are not distinguished as ‘trainers’ and are your usual consultancy team.