HR, Payroll and Finance System Administration Services

We understand that Systems Administration and managing the ‘Business as Usual’ processing is the backbone of all HRIS and Finance software. We offer expertise in all aspects of System Administration helping to safeguard your technology investment and proactively support end users.

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Our team of consultants will diagnose, correct and develop your systems to ensure business processes are in place and to maximise productivity.

How do we do this?

Alongside regular reviews and robust change control processes to ensure optimal system health. During the scoping session, we’ll discuss the activities you want us to manage on your behalf and those which you want to retain.

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What do we cover?

  • Core User Support - Additional expertise to support your system administration team with day to day operations.
  • All User Support - Help, support, training and guidance for all users.
  • Fully Managed System Administration - Full support and ongoing health and maintenance of your system including upgrades and version releases.
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Backed by a dedicated team

Our team is flexible and available by telephone or email with a guaranteed responses to issues raised in 2 hours.

We are proactive in realising potential issues before they affect business operations and ensure ongoing system maintenance through upgrades, patches and testing.

Why Phase 3?

Choose the level of support for your requirements - short-term emergency, interim cover or long term.

Experts in all aspects of System Administration – safeguarding your technology investment and proactively supporting end users.

Whole-of-market specialists - we can work with any system whether it's HR, Payroll or Finance such as Sage 50, Sage 200, Sage Intacct, Advanced Finance products or Unit 4.

Combined with Bite-sized Consultancy, Payroll or other services our team work together, ensuring a collaborative approach to supporting your organisation

Core User Support

For clients who have an in-house system administration team and need additional support whether its day to day or through project periods. If you opt for our finance service, this includes items such as testing, data loading, reporting and reviewing workflow processes and authorisation processes.

  • Housekeeping and system maintenance
  • Security management and maintenance
  • Organisation structure management
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All User Support

For clients who need to focus on projects and devolve the ‘Business as Usual.’ We can act as a ‘help desk for all system users including budget holders and managers with self service access through to central teams. We can provide training of all users as well as query management.

  • Access to our helpline/mailbox for all users
  • Remote support offered to users including online training
  • Passwords reset, user accounts re-activated, accesses assigned
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Fully Managed System Administration

For clients whom managing a system is not their day job. Our comprehensive service includes core user support and all user support along with our helpline and additional extras.

  • Patches and version releases implemented and tested
  • Full support for data conversion routines
  • Expert management of the system administration
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Contact our team Contact us