Guy’s & St Thomas’ Specialist Care were approaching the completion of their system implementation and needed a smooth transition. Delays in the Modulr payments setup introduced operational risk, and the organisation required expert support to maintain payroll continuity and ensure a stable transition from implementation to business-as-usual. They turned to Phase 3 for proactive guidance, structured processes, and specialist expertise to manage a time-sensitive, business-critical payroll transition.
Guy’s & St Thomas’ Specialist Care provides advanced private healthcare services across a range of clinical specialties, supported by expert teams and state-of-the-art facilities. Known for exceptional care quality and a commitment to patient experience, their services operate within Guy’s and St Thomas’ NHS Foundation Trust, one of the UK’s most respected healthcare institutions.
The client was completing their system implementation and required a seamless transition into Managed Services. However, delays in setting up Modulr created a risk that employees might not be paid on time, further pressuring the transition. The first payroll run under Managed Services also needed to be delivered within a significantly compressed timeline. Ensuring data accuracy, maintaining payment continuity, and achieving a smooth handover from implementation to BAU operations were therefore essential priorities.
While the client awaited the setup of Modulr, Phase 3 proactively provided Faster Payment Services to guarantee timely payroll delivery. With a tight turnaround for the first Managed Services payroll run, the team mobilised quickly, validating and processing all payroll data within just two days. Clear communication, structured processes and dedicated specialist support ensured the transition into Managed Services remained smooth, controlled and fully on track.
The client selected and implemented the right system with full confidence in its ability to support long-term operational needs
Implementation timelines were streamlined, enabling faster progress and timely decision-making
Teams across the organisation were aligned under unified processes, strengthening consistency and collaboration
Payroll continuity was fully protected during the transition, with proactive measures ensuring all employees were paid accurately and on time
Inefficient and inflexible payroll processes wastes time and make your job more difficult than it needs to be. If any existing payroll provider is not meeting your needs, perhaps it's time to find a managed payroll provider who will meet and exceed your needs. Speak to us today.
