Elior, a leading catering and hospitality provider, struggled with fragmented HR systems that were no longer fit for purpose. With their existing contract ending, they needed expert guidance to make the right investment. Through Phase 3’s System Selection service, Elior identified the best-fit solution, consolidating systems into a single platform that saved £200k and improved workforce management.
Elior is a leading, award-winning catering, hospitality, and facilities management company employing over 10,000 people across the UK. Operating in sectors such as education, healthcare, heritage sites, defence, and stadia.
Elior's current contract coming to a close, and they wanted to assess if they should renew, or follow their American counterparts and implement a new system. Phase 3 did a thorough analysis of their business needs, and the capabilities of these two options. After finding different system altogether was more suitable Phase 3 helped them find a new system.
Continual support
Market engagement projects
Requirements gathering
Submitting RFPs to appropriate vendor
Conducting multiple product demonstration rounds
"Throughout, their advice was clear and unbiased, but what was most valuable was their wider industry knowledge and honesty in what we could and should expect from a system. "
Elior’s HR function relied on multiple disconnected systems, creating inefficiencies in applicant tracking, workforce management, and payroll. Their technology could not handle the complex employment terms across different locations, and managers lacked self-service capabilities, leading to administrative delays.
Additionally, they required ‘Shape of the Day’ insights to optimise staffing costs. With their system contract ending, Elior needed to evaluate whether to renew, replace, or invest in an alternative solution.
Initially, Elior planned to implement a new system but sought Phase 3’s guidance. A System Selection project was recommended to ensure they made an informed decision.
A system health check confirmed that neither their current nor proposed system met their needs. Phase 3 conducted a Match & Gap analysis, evaluated multiple vendors, and led a structured selection process, including requirements gathering, RFP submissions, and product demonstrations. With unbiased advice, Elior chose a system that provided long-term value and met their evolving HR demands.
Phase 3’s expertise enabled Elior to replace fragmented systems with a single, integrated HR platform. The transition delivered £200k in cost savings, improved workforce efficiency, and enhanced the user experience for employees and managers. The new system ensures better decision-making, streamlined operations, and long-term scalability.
£200k cost savings through system consolidation
Optimised workforce management and resource allocation
Improved user experience for employees and managers
Future-proof HR system tailored to complex employment terms
Selecting the right HR or payroll system is a critical decision, and the wrong choice can be costly. At Phase 3, we provide impartial and expert guidance to help organisations navigate system selection with confidence.
Our process includes requirements gathering, market engagement, vendor assessments, and Match & Gap analysis, ensuring you invest in the best-fit solution. With deep industry expertise and hands-on support, we help businesses like Elior make strategic, cost-effective decisions about their HR technology.
