Our Partnerships are a collaboration between the software supplier, the customer and Phase 3, working symbiotically to deliver an enhanced customer success experience.
Our approach to partnering follows our core values:
Ensuring our joint customer has an elite team of Technology and Non-Technology professionals to support their projects, ensuring a high calibre team are able to achieve success.
Through partner enablement, training and attention to detail our teams credibility is established early in the partner process, ensuring reduced risk for partner consultancy delivery.
As thought leaders in HR and Payroll our teams are able to step outside of pure technology conversations, offering business context and real life experience to technology discussion.
We don’t believe in fixed packages and work with you to ensure a tailored client experience.
Our partnerships aim to increase your delivery capacity, capability and reduced risk of resourcing issues through an ecosystem of partner consultants. Our teams work hand in hand for a unique customer experience.
As an independent party we enable clients to understand the benefits of their chosen technology
As technical experts, we'll deliver project scoping and ensure the sales team are confident that the delivery partner is included from day 1
We'll ensure the client vision is brought to life in the technology, work through challenges and ensure projects remain on scope
We'll deliver high quality technical resources to ensure solutions are configured optimally for client and partner alike
We'll ensure the customer receives hypercare during the UAT phase of the project and act as the intermediary for technical issues
We'll support customers through their go live journey, and by sharing customer success stories with partner marketing teams
We offer managed and outsourced services to customers to maintain and support their HR technology and Payroll solutions.
Our services offer more than just implementation
Phase 3 are the People behind People Technology – we support clients with every aspect of their HR or payroll system journeys, from Selection, Implementation, Development, re-development and with managed services, a one stop shop for any client need. We’ve had huge successes with our partner customers and have achieved 95% retention with clients and the partner technology beyond the initial contract.
Cost Management
Outsourcing the consulting delivery to partners reduces the in house professional services costs, allowing those resources to be redistributed to focus on product development and innovation. Customer experience is paramount during any new implementation and our teams work alongside your customer success teams to ensure projects are delivered on time, on budget and with 5 star reviews!
Proven Quality
Our case studies and testimonials tell a story – our dedicated teams are responsive, efficient and extremely knowledgeable, with an added personal touch and a real sense of ‘teamwork’. Clients will recommend working with Phase 3 as their chosen partner.
Every day, we help businesses to get the most out of their HR and payroll technology investment. Partnering with Phase 3 can enhance your value proposition to customers as well as open new revenue channels for your business. You’ll be able to tap into our skills, knowledge and resources and grow your business in no time.
To start a discussion, contact Clive Taylor our Business Relationship Manager on 0800 321 3032 or email clive.taylor@phase3.co.uk
